Customer Experience

Creating meaningful experiences powered by technology.

We create impactful experiences by focusing on people and technology.

Exceptional customer experiences define brands and build meaningful relationships. We create user-centered, secure, and scalable solutions, tailored to your needs and focused on the success of your digital products.

Man working on a laptop in a modern and comfortable setting, representing flexibility and efficiency through innovative digital solutions.

Our vision

Diagram illustrating the pillars of Customer Experience, highlighting strategy, evolution, delivery, and technological foundation to enhance customer interaction.
Strategy
We align your business objectives with the right technology and integrations, conduct thorough market analysis to identify opportunities and trends, and design a comprehensive experience architecture to deliver tailored, impactful, and memorable solutions.
Foundation
We set up scalable application platforms, design engaging user-centered experiences through a structured UX/UI process, and ensure quality and compliance with robust governance practices, including testing, maintenance, and DevOps tools.
Delivery
We deliver seamless omnichannel experiences, connecting customers across all platforms, and ensure tailored solutions by focusing on user preferences and behaviors for personalized and impactful interactions.
Evolution
We adopt a digital product mindset, prioritizing agility, customer understanding, and value delivery. Through experience management, we help optimize and evolve digital solutions, fostering lasting customer relationships and ensuring user expectations are consistently met.

Success cases

Ingka's strategic evolution

Explore the Vue and Azure-based solution that Xpand IT developed for Ingka, whose main goal was to centralize all data in a single source of information, aiming to achieve data-driven sustainability.

Três profissionais analisam informações num tablet num ambiente corporativo moderno, representando colaboração, tomada de decisões estratégicas e inovação empresarial. Logótipo "INGKA Investments" visível no canto da imagem.

Ingka's strategic evolution

Três profissionais analisam informações num tablet num ambiente corporativo moderno, representando colaboração, tomada de decisões estratégicas e inovação empresarial. Logótipo "INGKA Investments" visível no canto da imagem.
Explore the Vue and Azure-based solution that Xpand IT developed for Ingka, whose main goal was to centralize all data in a single source of information, aiming to achieve data-driven sustainability.
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Technological partners

Leadership

Fotografia de Sérgio Viana, Managing Partner na Xpand IT.

Sérgio Viana

Managing Partner

Linkedin
Fotografia de Francisco Costa, Partner na Xpand IT.

Francisco Costa

Partner

Linkedin

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