Renewing the volunteering experience
Where UX and technology meet at Bolsa do Voluntariado
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ABOUT THIS SUCCESS CASE
The renewal of the Bolsa do Voluntariado website, in partnership with Xpand IT, modernized the platform, making it more accessible and user-friendly. With an optimized interface, it is now easier to connect volunteers with organizations in need of support, increasing social impact and encouraging participation from new audiences.
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SCOPE OF THIS SOLUTION
Microsoft Azure
Orchard Core
Website modernization
Simplification of volunteer access
The challenge: website update to improve User Experience
Within the Bolsa do Voluntariado project, ENTREAJUDA wanted to update its website, both technically and functionally.
Given the website’s technological limitations and the considerable effort that its technical update would entail, ENTREAJUDA and Xpand IT set out to develop a website from scratch. The aspiration for this new website was, on the one hand, to improve and update all the technical architecture and, on the other hand, to design a modern experience that would optimize the user’s journey.
Along with a wholly renewed user experience, the new solution set out to achieve making matching opportunities for volunteer work and the availability of volunteers easier. The new website’s mission is to become a central hub connecting entities that need human resources to support people and volunteers who want to invest their time in helping them.
Consequently, the objectives were:
Website architecture improvement
Ensuring a better experience for users.
Simplifying the opportunities process
Making it easier to connect opportunities with volunteers.
Modern and efficient solution
A more modern and efficient solution was needed for users.
The solution: a convergence of UX and technology
Experience ideation
Given the challenge, Xpand IT’s UX team focused on rebuilding the experience to make it useful, accessible and entirely focused on the needs of the channel’s users.
Using the UX process, in the strategy, discovery and analysis phases, the team mapped crucial journeys, identified obstacles to completion of these journeys, defined user profiles and built the mental model that would support the experience map.
As a result of this initial process, the team devised and proposed a general UX concept based on uncomplicated, relevant emotionally impacting interactions for the two most essential journeys: “I want to be a volunteer” and “I require a volunteer”.
In the next phase, the concept was tested and improved using wireframes and low-fidelity functional prototyping. Throughout this process, collaborative sprints between all teams involved (UX, Tech and ENTREAJUDA) were crucial for the success of this initiative.
The implemented design system facilitated:
- Documentation: the recording of all components and behaviours so that they are applied coherently and consistently;
- Reuse: reusing all the components of the project lifecycle efficiently, as well as building more complex compositions;
- Sharing: sharing all the information regarding the project between the development team.
Following this responsive approach, Xpand IT’s UX team also designed modular components that could be readjusted to any type and size of the device (web, tablet, and smartphone).
Materialisation with technology
While Xpand IT’s UX team focused on building the experience, they also had to update the entirety of the website architecture. The team’s main concern was to give the website a modern, up-to-date technological infrastructure, using the latest technologies; technologies prepared to keep up with this digital channel’s future evolution.
And so, the team developed a responsive website built on Orchard Core, a portal that supports all content management needs. The website’s backend is supported by PaaS services in Microsoft Azure – Microsoft’s cloud platform.
The benefits: intuitive and modern User Experience
The result is an up-to-date website
with a modern, dynamic image.
The new website’s user experience is simple
and focused on essential journeys.
Interaction with the website is made accessible and intuitive
for any user.
The website is based on a modern technological infrastructure
using technologies prepared to keep up with technological evolution.
“The new solution has precisely this ambition. We hope to make it easier for volunteers and organizations to come together, generating social impact. It was crucial to have a committed partner like Xpand IT, who captured our needs and proposed the most appropriate solution with outstanding professionalism and assertiveness.”
Isabel Jonet
President, ENTRAJUDA
Main Technologies used:
About ENTREAJUDA
Founded in 2004 with the aim of providing charities with management and organizational tools and resources.
Mission and values
- The Volunteer Exchange was launched to serve as a bridge between the demand for and supply of volunteer work.
- The result is the creation of a virtual volunteer “market,” where the need for volunteer work by area can be matched with the availability of people and organizations.
Type of solution
- User-centered experience.
- Critical journeys mapped and optimized.
- Emotional and straightforward UX concept.
- Iterative testing with prototypes.
- Design system for consistency and agility.
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