IP Telecom Partner Portal
Efficiency and autonomy with Power Pages
ABOUT THIS SUCCESS CASE
IP Telecom has created a portal in partnership with Xpand IT to enhance the autonomy of its partners. Utilizing Power Pages, the portal streamlines the registration of partnerships and service simulations, reducing the processing time from up to five days to just two hours. Integrated with the CRM, the system optimizes opportunity management and provides a more efficient and independent experience for partners.
SCOPE OF THIS SOLUTION
- Power Pages
- Development of a partner portal
- Optimization of the registration process
- Improvement of the user experience
Challenge
Through its IPT Partner Network channel, IP Telecom prioritizes its relationship with partners and seeks to innovate constantly by finding alternative ways to give them more autonomy.
The challenge presented to Xpand IT aimed at precisely this – creating a public portal where current and future partners could easily access all the benefits of partnering with IP Telecom with agile partnership registration, the ability to develop simulators adapted to the needs of the Portuguese business market, with their respective service proposals in real-time and, where applicable, proceed with the registration of opportunities, all autonomously.
The main goals were:
Increase productivity and process quality.
Improve the user experience.
Strengthen and broaden its relationships with partners.
The Solution
Based on the Microsoft Dynamics 365 CRM platform that IP Telecom already uses internally, the Xpand IT team identified Power Pages technology as the ideal architecture.
The creation of a new portal offered its users greater autonomy, whether they were partners or members of the IP Telecom team. Before the Power Pages solution, IP Telecom’s registration process took considerable time, from the initial email sent by the partner or the company’s partner manager to the completion of the process.
Currently, the registration time has been optimized and drastically reduced to 2 hours for partner approval and validation, compared to the previous 2–5 days, increasing the team’s efficiency and productivity and contributing to smarter, more effective resource management.
The IPT Partner Network Programme, available on the portal home page and during registration, allows users to verify the goals and benefits of belonging to the IP Telecom ecosystem.
Users can complete their initial registration and simulate the service, including their offers and budget, in real-time.
Partners can also register opportunities by describing the service they need, which is then sent directly to IP Telecom’s CRM system.
Here, a dashboard allows users to view a complete history of all opportunities, including open, won, and lost.
This solution has enabled IP Telecom to simplify and streamline its processes, giving its partners greater autonomy while improving opportunity management in its CRM.
By working with Xpand IT, IP Telecom was able to offer its partners a user-friendly, practical experience with enhanced functionality.
“From the very beginning, there was a willingness to move forward with this project and, throughout it, an environment of collaboration and seeking solutions to the challenges that arose during the process – from the UX to the programming itself.”
Alexandre Alves
Channel Partner Manager, IP Telecom
Benefits
Faster decision-making
The portal allows customers to run simulations and receive real-time quotes.
Increased efficiency
Process optimization and increased efficiency in partner and opportunity management.
Better opportunities management
The portal's integration with IP Telecom's CRM facilitates better opportunities management and access to the associated history.
Less 3 hours for approval
Reduction of partner approval and validation time from 5 to 2 hours.
Better customer experience
A more functional, self-sufficient customer experience without partners needing to rely on manual processes.
Technology
About IP Telecom
Headquarters: Portugal
IP Telecom operates in the business and public sector markets, offering a comprehensive range of services in Infrastructure, Telecommunications, Data Center & Information Technologies, and Cloud Solutions.
Specialization
- Support for national critical infrastructures;
- Core application platforms for companies;
- Optical fiber networks;
- IPT Cloud;
- Housing in Data Centers located in Lisbon, Viseu, and Porto.
Mission
Provide and deliver services in the field of Information and Communication Systems and Technologies;
Base operations on innovative solutions, with a focus on Cloud technologies and information security;
Rely on the country’s main telecommunications infrastructure as support;
Primarily serve the Business Market and Public Sector Organizations;
Manage the submarine cable system that is part of the Atlantic CAM.
Read more
We believe in partnerships that deliver results
This success story shows what’s possible when collaboration happens. Shall we talk?