Intelligent Customer Experiences
Intelligent Customer Experiences
A edição de 2026 já aconteceu, mas a conversa está longe de terminar
Intelligent Customer Experiences
AI is moving fast – are we ready?
DETALHES
Xpand IT - Parque das Nações, Lisboa
Próxima edição em 2027
Sobre o evento
O Intelligent Customer Experiences é o evento da Xpand IT dedicado à evolução das experiências digitais, tecnologia e Inteligência Artificial.
A edição de 2026, com o tema Builders Edition, reuniu líderes, builders e especialistas na Xpand IT, em Lisboa, para discutir como a IA está a transformar a forma como as organizações desenham, desenvolvem e entregam experiências de cliente.
Ao longo do evento, explorámos o desenvolvimento AI-native, o Intelligent SDLC, a evolução da UX com agentes e a transformação das equipas de engenharia – sempre com uma ideia central: construir mais rápido só cria valor quando existe clareza sobre o que construir, porquê e com que impacto.
Que temas marcaram a conversa?
A edição de 2026 trouxe para palco algumas das questões que já estão a transformar a forma como as organizações pensam e constroem experiências digitais.
- Desenvolvimento AI-native
- Intelligent SDLC
- Customer Experience AI-first
- UX na era dos agentes
- Transformação das equipas de engenharia
Sobre o evento
Construir mais rápido não chega.
A Inteligência Artificial está a acelerar a criação de código, protótipos, user stories e testes. Mas velocidade, por si só, não garante valor.
À medida que a execução se torna mais rápida, o verdadeiro desafio passa a estar antes da construção: definir melhor o problema, desenhar a experiência certa e alinhar equipas em torno de impacto real.
Foi esta a reflexão que marcou o Intelligent Customer Experiences 2026: a IA pode acelerar a entrega, mas são a clareza, o contexto e a intenção que determinam se essa entrega cria valor para o negócio e para as pessoas.
Parceiros e convidados
Oradores
Agenda de 2026
08:30 - 09:15
Check-in & Welcome Coffee
09:15 - 10:00
Opening Keynote | The AI-Native software organization
Sérgio Viana, Xpand IT • Suzanne Daniels, Microsoft
10:00 - 10:40
Talk | Designing the Intelligent SDLC
Sérgio Viana, Xpand IT • José Camacho, Xpand IT • Suzanne Daniels, Microsoft
10:40 - 11:10
Coffee break & Live Demos
StoryWeaver and TestWeaver
11:10 - 11:40
Panel | Defining before building: why clarity is the new engineering bottleneck
Sérgio Viana, Xpand IT • Mónica Melo, Xpand IT • David Vieira, Luz Saúde • Isabel Alves, CA Serviços e CA Informática • Marisa Martins, UNICRE
11:40 - 12:10
Panel | UX in the age of agents
Sérgio Viana, Xpand IT • Carlos Neves, Xpand IT • Paulo Almeida, Worten • Inês Sousa Ramos, Fidelidade • Fátima Ferreira, Sonae MC
12:10 - 12:50
Panel | How AI is changing engineering teams
Sérgio Viana, Xpand IT • Jorge Borralho, Xpand IT • José Camacho, Xpand IT • Ricardo Fiel, Microsoft • Ricardo Galvão, novobanco
Perguntas frequentes
What is the recruitment process like?
The recruitment process at Xpand IT is designed to be transparent, reflecting our core values of Excellence and Integrity. Applications are carefully reviewed, and for some roles, a technical challenge may be included early in the process to assess practical skills. This is followed by
interviews focusing on technical expertise, role-specific requirements, and alignment with team dynamics. For senior positions, additional discussions
with business unit leaders may be conducted to ensure a comprehensive evaluation. We value not only technical skills but also the ability to work in
a team and continuously innovate.
What is the work environment like at Xpand IT?
The recruitment process at Xpand IT is designed to be transparent, reflecting our core values of Excellence and Integrity. Applications are carefully reviewed, and for some roles, a technical challenge may be included early in the process to assess practical skills. This is followed by
interviews focusing on technical expertise, role-specific requirements, and alignment with team dynamics. For senior positions, additional discussions
with business unit leaders may be conducted to ensure a comprehensive evaluation. We value not only technical skills but also the ability to work in
a team and continuously innovate.
What kind of profiles is Xpand IT looking for?
The recruitment process at Xpand IT is designed to be transparent, reflecting our core values of Excellence and Integrity. Applications are carefully reviewed, and for some roles, a technical challenge may be included early in the process to assess practical skills. This is followed by
interviews focusing on technical expertise, role-specific requirements, and alignment with team dynamics. For senior positions, additional discussions
with business unit leaders may be conducted to ensure a comprehensive evaluation. We value not only technical skills but also the ability to work in
a team and continuously innovate.
What are the benefits of working at Xpand IT?
The recruitment process at Xpand IT is designed to be transparent, reflecting our core values of Excellence and Integrity. Applications are carefully reviewed, and for some roles, a technical challenge may be included early in the process to assess practical skills. This is followed by
interviews focusing on technical expertise, role-specific requirements, and alignment with team dynamics. For senior positions, additional discussions
with business unit leaders may be conducted to ensure a comprehensive evaluation. We value not only technical skills but also the ability to work in
a team and continuously innovate.
What is the work methodology at Xpand IT?
The recruitment process at Xpand IT is designed to be transparent, reflecting our core values of Excellence and Integrity. Applications are carefully reviewed, and for some roles, a technical challenge may be included early in the process to assess practical skills. This is followed by
interviews focusing on technical expertise, role-specific requirements, and alignment with team dynamics. For senior positions, additional discussions
with business unit leaders may be conducted to ensure a comprehensive evaluation. We value not only technical skills but also the ability to work in
a team and continuously innovate.
What are Xpand IT’s technological areas of focus?
The recruitment process at Xpand IT is designed to be transparent, reflecting our core values of Excellence and Integrity. Applications are carefully reviewed, and for some roles, a technical challenge may be included early in the process to assess practical skills. This is followed by
interviews focusing on technical expertise, role-specific requirements, and alignment with team dynamics. For senior positions, additional discussions
with business unit leaders may be conducted to ensure a comprehensive evaluation. We value not only technical skills but also the ability to work in
a team and continuously innovate.
What technologies does Xpand IT use?
The recruitment process at Xpand IT is designed to be transparent, reflecting our core values of Excellence and Integrity. Applications are carefully reviewed, and for some roles, a technical challenge may be included early in the process to assess practical skills. This is followed by
interviews focusing on technical expertise, role-specific requirements, and alignment with team dynamics. For senior positions, additional discussions
with business unit leaders may be conducted to ensure a comprehensive evaluation. We value not only technical skills but also the ability to work in
a team and continuously innovate.
O que levamos deste evento
Nesta edição, tivemos conversas abertas e partilha de experiências sobre o impacto da IA nas equipas, nos processos e nas experiências digitais.
Ficou claro que a transformação AI-first vai além da adoção de novas ferramentas – exige alinhar tecnologia, negócio e pessoas em torno de problemas reais.
O evento terminou, mas a conversa está longe de terminar. As questões que trouxemos para palco continuam a marcar a forma como as organizações pensam o futuro das experiências digitais – e é esse diálogo que queremos continuar a promover nas próximas conversas da Xpand IT.
Perguntas frequentes
O evento é gratuito?
Sim. A participação no Intelligent Customer Experiences 2026 é gratuita, mas está sujeita a inscrição e confirmação.
Como posso inscrever-me no evento?
A pré-inscrição para este evento deve ser feita através do formulário online nesta página. Se encontrar algum problema com o formulário, por favor contacte-nos por email para [email protected]. Atenção que a sua inscrição só será validada após confirmação por parte da Xpand IT.
Há um limite no número de participantes?
Sim, a capacidade para o evento é limitada. Portanto, todas as inscrições devem ser aprovadas antecipadamente pela Xpand IT.
Posso assistir ao evento via streaming?
Não, este evento será realizado de forma presencial.
Haverá materiais ou vídeos disponíveis após o evento?
Sim, para quem estiver registado no evento Intelligent Customer Experiences, a Xpand IT irá disponibilizar conteúdos e vídeos relacionados com o evento.
O que posso esperar levar deste evento?
Uma visão mais clara sobre como a IA está a mudar a construção de software e experiências digitais – desde o papel dos builders à evolução do SDLC, passando pela importância de definir o problema certo antes de construir.
Serão fornecidos snacks ou bebidas?
Sim, haverá uma receção e uma pausa para café.
