Intelligent Customer Experiences 2026
Intelligent Customer Experiences
Builders Edition
Building AI-first customer experiences
Intelligent Customer Experiences
AI is moving fast – are we ready?
DETALHES
Xpand IT - Parque das Nações, Lisboa
23 de junho de 2026
Construir mais rápido já não chega
A Inteligência Artificial está a acelerar a forma como as equipas desenham, desenvolvem e entregam software. Hoje, gerar código, protótipos, user stories ou testes é cada vez mais rápido, mas isso não significa que seja mais fácil criar valor.
À medida que a construção se torna mais rápida, o verdadeiro desafio passa a estar antes da execução: definir o problema certo, desenhar a experiência certa e organizar equipas capazes de transformar velocidade em impacto.
O Intelligent Customer Experiences 2026 – Builders Edition reúne líderes, builders e especialistas para discutir como se constroem experiências de cliente relevantes, inteligentes e orientadas a valor num mundo AI-first.
Ao longo de um dia, vamos explorar o desenvolvimento AI-native, a evolução da UX com agentes, a transformação das equipas de engenharia e a visão da Xpand IT para o Intelligent SDLC, através de keynotes, painéis, demonstrações práticas e networking.
Que temas vão marcar a conversa?
O ICE 2026 vai trazer para o palco algumas das questões que já estão a mudar a forma como as organizações desenham, desenvolvem e escalam experiências digitais.
- Desenvolvimento AI-native
- Intelligent SDLC
- Customer Experience AI-first
- UX na era dos agentes
- Transformação das equipas de engenharia
Da UX à engenharia, da automação à qualidade, vamos explorar como a IA está a transformar o ciclo de desenvolvimento e a forma como equipas humanas e agentes trabalham em conjunto para criar experiências mais inteligentes, relevantes e escaláveis.
Parceiros e convidados
Oradores
Agenda
08:30 - 09:15
Check-in & Welcome Coffee
09:15 - 10:00
Opening Keynote | The AI-Native software organization
Sérgio Viana, Xpand IT • Suzanne Daniels, Microsoft
10:00 - 10:40
Talk | Designing the Intelligent SDLC
Sérgio Viana, Xpand IT • José Camacho, Xpand IT • Suzanne Daniels, Microsoft
10:40 - 11:10
Coffee break & Live Demos
StoryWeaver and TestWeaver
11:10 - 11:40
Panel | Defining before building: why clarity is the new engineering bottleneck
Sérgio Viana, Xpand IT • Mónica Melo, Xpand IT • David Vieira, Luz Saúde • Isabel Alves, CA Serviços e CA Informática • Marisa Martins, UNICRE
11:40 - 12:10
Panel | UX in the age of agents
Sérgio Viana, Xpand IT • Carlos Neves, Xpand IT • Paulo Almeida, Worten • Inês Sousa Ramos, Fidelidade • Fátima Ferreira, Sonae MC
12:10 - 12:50
Panel | How AI is changing engineering teams
Sérgio Viana, Xpand IT • Jorge Borralho, Xpand IT • José Camacho, Xpand IT • Ricardo Fiel, Microsoft • Ricardo Galvão, novobanco
Perguntas frequentes
What is the recruitment process like?
The recruitment process at Xpand IT is designed to be transparent, reflecting our core values of Excellence and Integrity. Applications are carefully reviewed, and for some roles, a technical challenge may be included early in the process to assess practical skills. This is followed by
interviews focusing on technical expertise, role-specific requirements, and alignment with team dynamics. For senior positions, additional discussions
with business unit leaders may be conducted to ensure a comprehensive evaluation. We value not only technical skills but also the ability to work in
a team and continuously innovate.
What is the work environment like at Xpand IT?
The recruitment process at Xpand IT is designed to be transparent, reflecting our core values of Excellence and Integrity. Applications are carefully reviewed, and for some roles, a technical challenge may be included early in the process to assess practical skills. This is followed by
interviews focusing on technical expertise, role-specific requirements, and alignment with team dynamics. For senior positions, additional discussions
with business unit leaders may be conducted to ensure a comprehensive evaluation. We value not only technical skills but also the ability to work in
a team and continuously innovate.
What kind of profiles is Xpand IT looking for?
The recruitment process at Xpand IT is designed to be transparent, reflecting our core values of Excellence and Integrity. Applications are carefully reviewed, and for some roles, a technical challenge may be included early in the process to assess practical skills. This is followed by
interviews focusing on technical expertise, role-specific requirements, and alignment with team dynamics. For senior positions, additional discussions
with business unit leaders may be conducted to ensure a comprehensive evaluation. We value not only technical skills but also the ability to work in
a team and continuously innovate.
What are the benefits of working at Xpand IT?
The recruitment process at Xpand IT is designed to be transparent, reflecting our core values of Excellence and Integrity. Applications are carefully reviewed, and for some roles, a technical challenge may be included early in the process to assess practical skills. This is followed by
interviews focusing on technical expertise, role-specific requirements, and alignment with team dynamics. For senior positions, additional discussions
with business unit leaders may be conducted to ensure a comprehensive evaluation. We value not only technical skills but also the ability to work in
a team and continuously innovate.
What is the work methodology at Xpand IT?
The recruitment process at Xpand IT is designed to be transparent, reflecting our core values of Excellence and Integrity. Applications are carefully reviewed, and for some roles, a technical challenge may be included early in the process to assess practical skills. This is followed by
interviews focusing on technical expertise, role-specific requirements, and alignment with team dynamics. For senior positions, additional discussions
with business unit leaders may be conducted to ensure a comprehensive evaluation. We value not only technical skills but also the ability to work in
a team and continuously innovate.
What are Xpand IT’s technological areas of focus?
The recruitment process at Xpand IT is designed to be transparent, reflecting our core values of Excellence and Integrity. Applications are carefully reviewed, and for some roles, a technical challenge may be included early in the process to assess practical skills. This is followed by
interviews focusing on technical expertise, role-specific requirements, and alignment with team dynamics. For senior positions, additional discussions
with business unit leaders may be conducted to ensure a comprehensive evaluation. We value not only technical skills but also the ability to work in
a team and continuously innovate.
What technologies does Xpand IT use?
The recruitment process at Xpand IT is designed to be transparent, reflecting our core values of Excellence and Integrity. Applications are carefully reviewed, and for some roles, a technical challenge may be included early in the process to assess practical skills. This is followed by
interviews focusing on technical expertise, role-specific requirements, and alignment with team dynamics. For senior positions, additional discussions
with business unit leaders may be conducted to ensure a comprehensive evaluation. We value not only technical skills but also the ability to work in
a team and continuously innovate.
Como foi a última edição?
Em 2025, falámos sobre produtividade, smarter UX, IA regulada e sustentabilidade, numa edição dedicada ao impacto da Inteligência Artificial nas empresas e nas pessoas.
Em 2026, damos o próximo passo: da reflexão sobre a transformação, à construção de experiências de cliente AI-first com valor.
Perguntas frequentes
O evento é gratuito?
Sim. A participação no Intelligent Customer Experiences 2026 é gratuita, mas está sujeita a inscrição e confirmação.
Como posso inscrever-me no evento?
A pré-inscrição para este evento deve ser feita através do formulário online nesta página. Se encontrar algum problema com o formulário, por favor contacte-nos por email para [email protected]. Atenção que a sua inscrição só será validada após confirmação por parte da Xpand IT.
Há um limite no número de participantes?
Sim, a capacidade para o evento é limitada. Portanto, todas as inscrições devem ser aprovadas antecipadamente pela Xpand IT.
Posso assistir ao evento via streaming?
Não, este evento será realizado de forma presencial.
Haverá materiais ou vídeos disponíveis após o evento?
Sim, para quem estiver registado no evento Intelligent Customer Experiences, a Xpand IT irá disponibilizar conteúdos e vídeos relacionados com o evento.
O que posso esperar levar deste evento?
Uma visão mais clara sobre como a IA está a mudar a construção de software e experiências digitais – desde o papel dos builders à evolução do SDLC, passando pela importância de definir o problema certo antes de construir.
Serão fornecidos snacks ou bebidas?
Sim, haverá uma receção e uma pausa para café.
