Intelligent Customer Experiences
AI is moving fast – are we ready?
Intelligent Customer Experiences
AI is moving fast – are we ready?
DETALHES
Xpand IT - Parque das Nações, Lisboa
Próxima edição em 2026
Sobre o evento
O “Intelligent Customer Experiences” é um evento dedicado à partilha de insights e experiências sobre o uso da Inteligência Artificial na criação de relações mais inteligentes e eficazes com os clientes.
Parceiros e convidados:
Sobre o que falámos na edição de 2025?
O principal objetivo do evento foi debater como as empresas podem acompanhar a evolução da Inteligência Artificial, focando na acessibilidade, sustentabilidade e regulamentação dessas tecnologias.
A Inteligência Artificial está a evoluir a um ritmo sem precedentes. Todas as semanas surgem novidades tecnológicas a uma velocidade que torna cada vez mais difícil não apenas acompanhar esta evolução, mas também aproveitar plenamente as suas vantagens no quotidiano das empresas e das pessoas. Simultaneamente, torna-se evidente a importância de considerar várias questões essenciais: Como garantir que as soluções criadas sejam acessíveis a todos? De que forma podemos fazê-lo sustentavelmente, em todas as suas dimensões? Será preferível adotar uma abordagem mais regulada ou menos regulada na utilização destas tecnologias?
Este evento foi uma oportunidade única de ouvir as opiniões e experiências de profissionais que lidam diariamente com estes desafios, num ambiente pensado para estimular a partilha de ideias e a aprendizagem coletiva.
Oradores
Sérgio Viana
Managing Partner
Xpand IT
Margarida Viana
GenAI Explorer
Anna Reid
English Teacher
Carlos Neves
Practice Lead
Xpand IT
Inês Lynce
Professor
Instituto Superior Técnico
Nadine Côrte-Real
Head of Data & AI
Grupo Ageas Portugal
João Costa Ribeiro
Lead Open Innovation Manager
Galp
Helena Moniz
Chair of the Ethics Committee
Center for Responsible AI
Fátima Ferreira
Digital Product Design & Digital Tech Strategy Areas Manager
Sonae MC
Susana Vilaça
Lead UX Researcher
Springer Nature
Marco António Silva
National Innovation Officer
Microsoft
Joana Pinto
Partner
Antas da Cunha Ecija
Helena Costa
Senior Policy Officer
ANI - Agência Nacional de Inovação
Adolfo Nunes
Partner
Pérez-Llorca
Manuel Dias
National Technology Officer
Microsoft
Arlindo Oliveira
Professor
Instituto Superior Técnico
Paulo Dimas
Chief Executive Officer
Center for Responsible AI
Manuel Faria
Copilot Tech Specialist
Microsoft
Serge Michaux
Copilot Sr. Technical Specialist
Microsoft
José Camacho
Architect
Xpand IT
Gonçalo Nogueira
Business Process Transformation Engineer
Xpand IT
Reginaldo Martins
Core Services Engineer
Xpand IT
Diogo Salaberri
Tech Lead
Xpand IT
Agenda
09:00
Welcome coffee & networking
09:30
Um dia num mundo potenciado pela IA
Sérgio Viana, Xpand IT
09:50
Painel: Humanos + Agentes: Produtividade Redefinida
Sérgio Viana, Xpand IT • Inês Lynce, IST • Nadine Côrte-Real, Ageas • João Costa Ribeiro, Galp
10:20
Smarter UX: Personalização com Inclusão
Carlos Neves, Xpand IT • Helena Moniz, Center for Responsible AI • Fátima Ferreira, Sonae MC • Susana Vilaça, Springer Nature
10:50
Coffee-break & networking
11:15
Painel: IA Regulada: controlo necessário ou restrição excessiva?
Marco António Silva, Microsoft • Joana Pinto, Antas da Cunha Ecija • Helena Costa, ANI • Adolfo Nunes, Pérez-Llorca
11:45
IA Generativa: Preparados para a nova realidade?
Manuel Dias, Microsoft • Arlindo Oliveira, IST • Paulo Dimas, Center for Responsible AI
12:15
Closing remarks & key takeaways
14:00
Sessão hands-on com a Xpand IT
Manuel Faria, Microsoft • Feliciano Grosso, Microsoft • José Camacho, Xpand IT • Gonçalo Nogueira, Xpand IT • Reginaldo Martins, Xpand IT • Diogo Salaberri, Xpand IT
15:30
Coffee-break & networking
16:00
Sessão hands-on com a Xpand IT
Manuel Faria, Microsoft • Feliciano Grosso, Microsoft • José Camacho, Xpand IT • Gonçalo Nogueira, Xpand IT • Reginaldo Martins, Xpand IT • Diogo Salaberri, Xpand IT
18:00
Closing & Beer Call
Perguntas frequentes
What is the recruitment process like?
The recruitment process at Xpand IT is designed to be transparent, reflecting our core values of Excellence and Integrity. Applications are carefully reviewed, and for some roles, a technical challenge may be included early in the process to assess practical skills. This is followed by
interviews focusing on technical expertise, role-specific requirements, and alignment with team dynamics. For senior positions, additional discussions
with business unit leaders may be conducted to ensure a comprehensive evaluation. We value not only technical skills but also the ability to work in
a team and continuously innovate.
What is the work environment like at Xpand IT?
The recruitment process at Xpand IT is designed to be transparent, reflecting our core values of Excellence and Integrity. Applications are carefully reviewed, and for some roles, a technical challenge may be included early in the process to assess practical skills. This is followed by
interviews focusing on technical expertise, role-specific requirements, and alignment with team dynamics. For senior positions, additional discussions
with business unit leaders may be conducted to ensure a comprehensive evaluation. We value not only technical skills but also the ability to work in
a team and continuously innovate.
What kind of profiles is Xpand IT looking for?
The recruitment process at Xpand IT is designed to be transparent, reflecting our core values of Excellence and Integrity. Applications are carefully reviewed, and for some roles, a technical challenge may be included early in the process to assess practical skills. This is followed by
interviews focusing on technical expertise, role-specific requirements, and alignment with team dynamics. For senior positions, additional discussions
with business unit leaders may be conducted to ensure a comprehensive evaluation. We value not only technical skills but also the ability to work in
a team and continuously innovate.
What are the benefits of working at Xpand IT?
The recruitment process at Xpand IT is designed to be transparent, reflecting our core values of Excellence and Integrity. Applications are carefully reviewed, and for some roles, a technical challenge may be included early in the process to assess practical skills. This is followed by
interviews focusing on technical expertise, role-specific requirements, and alignment with team dynamics. For senior positions, additional discussions
with business unit leaders may be conducted to ensure a comprehensive evaluation. We value not only technical skills but also the ability to work in
a team and continuously innovate.
What is the work methodology at Xpand IT?
The recruitment process at Xpand IT is designed to be transparent, reflecting our core values of Excellence and Integrity. Applications are carefully reviewed, and for some roles, a technical challenge may be included early in the process to assess practical skills. This is followed by
interviews focusing on technical expertise, role-specific requirements, and alignment with team dynamics. For senior positions, additional discussions
with business unit leaders may be conducted to ensure a comprehensive evaluation. We value not only technical skills but also the ability to work in
a team and continuously innovate.
What are Xpand IT’s technological areas of focus?
The recruitment process at Xpand IT is designed to be transparent, reflecting our core values of Excellence and Integrity. Applications are carefully reviewed, and for some roles, a technical challenge may be included early in the process to assess practical skills. This is followed by
interviews focusing on technical expertise, role-specific requirements, and alignment with team dynamics. For senior positions, additional discussions
with business unit leaders may be conducted to ensure a comprehensive evaluation. We value not only technical skills but also the ability to work in
a team and continuously innovate.
What technologies does Xpand IT use?
The recruitment process at Xpand IT is designed to be transparent, reflecting our core values of Excellence and Integrity. Applications are carefully reviewed, and for some roles, a technical challenge may be included early in the process to assess practical skills. This is followed by
interviews focusing on technical expertise, role-specific requirements, and alignment with team dynamics. For senior positions, additional discussions
with business unit leaders may be conducted to ensure a comprehensive evaluation. We value not only technical skills but also the ability to work in
a team and continuously innovate.
Perguntas frequentes
Como posso inscrever-me no evento?
A pré-inscrição para este evento deve ser feita através do formulário online nesta página. Se encontrar algum problema com o formulário, por favor contacte-nos por email para [email protected]. Atenção que a sua inscrição só será validada após confirmação por parte da Xpand IT.
Há um limite no número de participantes?
Sim, a capacidade para o evento é limitada. Portanto, todas as inscrições devem ser aprovadas antecipadamente pela Xpand IT.
Posso assistir ao evento via streaming?
Não, este evento será realizado de forma presencial, não havendo a opção de streaming.
Haverá materiais ou vídeos disponíveis após o evento?
Sim, para quem estiver registado no evento Intelligent Customer Experiences, a Xpand IT irá disponibilizar conteúdos e vídeos relacionados com o evento.
Existem pré-requisitos ou materiais necessários?
Não, todos os materiais serão fornecidos pela Xpand IT durante o evento.
Serão fornecidos snacks ou bebidas?
Sim, haverá pausas para Coffee break ao longo do evento e um beer call no final.