Service Lead

Customer Facing Apps
Senior
Lisboa, Braga, Viana do Castelo

Being a Service Lead in the Customer Facing Apps team means establishing successful relationships and offering a good Customer Experience to our clients.  

Your role

Um Service Lead, na equipa de Core Services, é a peça-chave na nutrição e evolução das nossas relações com os clientes. Pensa de forma estratégica e conduz revisões abrangentes para ajudar a moldar os planos de TI dos nossos clientes. Atuando como o principal ponto de contacto, garante uma comunicação fluída entre a nossa equipa técnica e o cliente, supervisionando todos os aspetos do projeto – desde as pessoas e requisitos até cronogramas, entrega e orçamento.

Job requirements

Academic Background

Bachelor's and/or master's degree in information technology management and/or Computer Science.

Professional Experience

Over 5 years of professional experience in project and/or team management, with knowledge of IT architectures and environments.

Problem-Solving Skills

Proven ability to solve problems and improve processes, with effective decision-making skills.

Agile Methodologies

Solid experience in agile methodologies, such as Agile or Scrum, including leading sprints, pipeline planning, and daily meetings.

Technical Knowledge

Knowledge in architectures, infrastructure management, and implementing secure and scalable solutions, following industry best practices.

Languages

Fluency in English, spoken and written.

Nice to have:

  • Experience with Agile or Scrum methodologies
  • Know-how or professional experience in IT
  • Knowledge of how to write projects or process specifications using industry standards (UML, workflow)
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