Analytics

Customer support professionals wearing headsets, working in a modern call center environment. The Medicare logo emphasizes the focus on efficient solutions and excellent customer experience.

Call centre with near real-time: Cloud analytics at Medicare

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The challenge was to migrate from on-prem to cloud and data unification, allowing a single view. Discover this story that enhances Medicare call center. … Read More

Mulher a trabalhar remotamente num ambiente descontraído, com um sorriso enquanto utiliza o portátil. O logótipo do Grupo Brisa representa inovação digital e flexibilidade no setor da mobilidade.

Self-service analytics with Tableau

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It involved the implementation of a modular and scalable architecture, which allows the Brisa group to respond to the constant change of paradigms. … Read More